Privacy policy

This Privacy Policy explains how Menlo Research ("we", "us", "our") collects, uses and protects information when you visit the jan.ai website (the "Website"). By using the Website, you agree to the practices described in this policy.

Who is responsible

Menlo Research operates the Website and is responsible for the information collected through it.

Information we collect

We don't ask you to create an account or submit personal information to use the Website. We collect the following automatically when you visit:

• Usage information: the pages you view, how long you stay, how you arrived (for example, from a search engine or another website) and the links you click.
• Device information: your browser type, operating system, device type, screen size and language settings.
• Approximate location: your country or city, inferred from your IP address.
• Server logs: your IP address, the date and time of your request and the pages requested, kept by our hosting provider.

How we use information

We use this information to:

• operate, maintain and secure the Website
• understand how visitors use the Website and improve it
• detect, prevent and respond to fraud, abuse or technical problems
• comply with legal obligations

We don't sell your information, and we don't use it to make decisions that have legal or similarly significant effects on you.

Legal basis

Where data protection laws such as the GDPR apply, we process information on the basis of our legitimate interests in running, securing and improving the Website, and, where required, your consent to analytics cookies.

Cookies and analytics

The Website uses cookies and similar technologies through Google Analytics to measure traffic and usage. These cookies don't identify you by name.

You can block or delete cookies in your browser settings, and the Website will still work. You can also opt out of Google Analytics with Google's browser add-on (opens in a new tab).

Service providers

We share information only with service providers that help us run the Website, and only as needed for them to provide their services:

• Google Analytics for website analytics
• Cloudflare for hosting, delivery and security

When you download Jan, the files are served by GitHub or Flathub, which handle your request under their own privacy policies.

We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of assets.

International transfers

Our service providers may process information in countries other than your own, including the United States. Where required, these transfers are protected by appropriate safeguards, such as standard contractual clauses.

Data retention

We keep information only for as long as needed for the purposes described in this policy. Analytics data is kept according to our Google Analytics retention settings, and server logs for a limited period to run and secure the Website.

Security

We use reasonable technical and organisational measures to protect information. However, no method of transmission or storage over the internet is completely secure, and we can't guarantee absolute security.

Your rights

Depending on where you live, you may have the right to access, correct or delete information about you, object to or restrict how it's used, withdraw consent, or complain to your local data protection authority. These rights may be limited where we can't identify you from the information we hold.

Third-party websites

The Website links to other websites, such as GitHub, Discord, X and LinkedIn. We're not responsible for their privacy practices, and we encourage you to read their policies.

Children

The Website isn't directed at children under 16, and we don't knowingly collect information from them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Your continued use of the Website after any change means you accept the updated policy.